Returns and refund

The customer has 15 working days to return the order in the event that he changes his mind. In this case, the return costs are the responsibility of the customer and the amount to be returned will be the value of the product or products less the shipping and return costs.

However, we must specify that the product must be returned in good condition, without having been used, not accepting dirty or damaged material.

In the event that any product is defective or arrives damaged, TERMOSAK will replace said product at no cost to the customer. To do this, you must notify us within a period not exceeding 15 business days from the date of receipt.

In both cases, the customer must contact TERMOSAK, indicating name, surname, order code and reason for the return. Later the client will be contacted to arrange the collection of the product. Once the product has been received at our facilities and its condition assessed, we will proceed to refund the corresponding amount.

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