Delivery conditions

The standard delivery time will be 48/72 hours, once the order is confirmed (except for stock breakage or incidence of the transport service). In certain geographical areas, the period may be extended according to logistical conditions, if so, the delivery period will be informed before the end of the compa process.

If there are incidents with the TERMOSAK product, it will notify the customer in advance. In the event of not being present at the time of delivery, a notice note will be left so that you can contact the courier and specify with them the best way to deliver the merchandise. Deliveries cannot be made to PO Boxes. TERMOSAK does not make deliveries on Sunday or national, regional and local holidays.

In case of receiving the package with signs of having been manipulated, stained or beaten, it must be indicated on the delivery note of the carrier and review the merchandise in the presence of this, not sign the delivery note without having indicated these incidents. Orders are handled until 2:00 p.m., Monday through Friday. Any order placed outside these hours will pass the next day.

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